Deep listening and loving speech are wonderful instruments to help us arrive at the kind of understanding we all need as a basis for appropriate action. You listen deeply for only on purpose-to alow the other person to empty his or her heart. This is already an act of relieving suffering. To stop any suffering, no matter how small, is a great action of peace. The path to end suffering depends on your understanding and your capacity to act without sousing harm ant further suffering. This is acting with compassion, your best protection. Thich Nhat Hanh